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Frequently Asked Questions
Shipping & Returns
Do you ship internationally?
Yes, Custom4U ships worldwide. Shipping costs and estimated delivery times will be calculated based on your destination and displayed at checkout.
When can I expect to receive my order?
Thank you for choosing Custom4U. We operate our own workshop and employ a team of professional artisans dedicated to crafting each piece with precision.
Production Timeline: Processing times vary depending on the level of personalization.
Text engraving: Typically requires 3 business days.
Custom name jewelry: Generally takes 3–7 business days.
Delivery Timeline: Shipping durations differ by region.
United States: Typically delivered within 5–9 business days.
Your order will be dispatched promptly upon completion. You may track the real-time shipping status via your order page.
How can I track my order?

US Areas:

1 . Standard Shipping
Please copy and paste your order number to the website: http://track.4px.com/ for inquiries
2 . Ship From the USA
Please copy and paste your order number to the website: https://tools.usps.com/go/TrackConfirmAction_input  for inquiries

Other Counties:

Please copy and paste your order number to the website: https://www.17track.net/en for inquiries
 

The tracking number and information will be updated in the order details within your account, please log in to check it. 

Any other questions? Please feel free to contact us, we are here to help! Message us on our website or email us at support@thecustom4u.com
Orders & Payment
How to Place an Order?
Shopping is easy here, there are three ways to place an order
Way 1: (Highly recommended, members can enjoy much convenience and discounts)
Create an account from here.
You will receive an email about"Customer account confirmation".
Visit our store, choose the items you like, click the "add to cart" button to collect items in your shopping cart.
View your shopping cart, click"check out".
Way 2: (Quick checkout without login)
After searching for the product you would like to buy, click the "add to cart" button to collect items from your shopping cart.
View your shopping cart, click"check out", select delivery&payment method.
Fill in your personal information and make order confirmation
What payment methods are accepted?

We provide easy and safe payments: American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Klarna, Mastercard, PayPal, UnionPay, and Visa.

Will my personal information be shared with third parties?
We take great care with your personal information. For the fullest details regarding the sharing of your information, please refer to our Privacy Policy which can be found here.
General
Do you have a quality inspection certificate?
Custom4U passed quality verified by international institution SGS - Currently the world's largest and oldest product quality control and technical identification multinational company.
What is your product's material?

Custom4U focuses on designing a wide range of fashionable pieces, including necklaces, rings, earrings, and more. Each style is crafted from carefully selected materials, with the most common being S925 sterling silver, 18K gold plating, 316L stainless steel, platinum plating, and AAA+ cubic zirconia. Regardless of the material used, we ensure that all products meet EU environmental standards, are SGS-certified, and are hypoallergenic and nickel-free.

What if I have additional questions that aren’t answered here?
Please know that your comments and questions are very important to us and we enjoy answering each one personally. We try to respond to every customer as soon as possible.