Shipping & Delivery
Shipping Method and Delivery Time
*Please note that it takes longer than expected date due to invalid address, weather disruptions or other unexpected causes.
Delivery & Shipping
Delivery Time = Processing Time + Shipping Time
Processing Time
The processing time varies from product to product. Personalized or engraving orders may take 2-5 working days. Once your item ships, you will receive a confirmation email with tracking information and the estimated delivery date.
Shipping Time
Shipping time varies depending on the shipping method selected at checkout. Many factors can affect transportation time. We make every effort to ship your product out as soon as possible within the time frame.
More Info
Customs / Duty Fees： Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note that we have no control over how your country charges duty and we cannot estimate the amounts. If the package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.
Delayed Package： All estimated delivery dates are calculated based on average manufacturing times and your selected shipping method, and do not account for delays caused by vendor service disruptions and/or weather delays.
Lost Packages: If an order is marked as delivered but the buyer didn't receive it, it is the buyer's responsibility to contact the post office to find the package.
In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: support@thecustom4u.com with your order number.
Any other Question？
Please feel free contact us, we are here to help! Send a message on our website or email to support@thecustom4u.com